On most purchases, you pay 21% VAT (Value Added Tax). This amount is included in the purchase price. When you place an order on this website and have it shipped directly to an address outside the EU, the VAT rate will automatically change to 0% at checkout. Shipments may be subject to import duties and customs clearance fees once they reach your country. These costs are at your own risk and expense.
When you make a purchase in one of our stores, or in our webshop and have the order delivered to a European address, we are required to charge VAT. However, you may still be eligible for a VAT refund if you export your purchases in your travel luggage to a country outside the EU. For this, we work together with vatfree.com.
Create an account at www.vatfree.com, or download the app for iOS or Android, and follow these three easy steps:
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If you shop in our physical store:
Ask for a tax-free receipt at checkout. Scan the QR code on the tax-free receipt to start your request.
If you shop online and have your order delivered within the EU:
Enter your non-EU residential address as the billing address. Your delivery address should be a Dutch or other EU address where you are staying. Register your invoice via the vatfree.com app or website. -
Before leaving the EU, go to Customs at the airport or border control to have your purchase receipts stamped.
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Take a photo of your stamped invoice using the vatfree.com app or upload a photo via the website www.vatfree.com. Your VAT refund request will then be processed.
Vatfree.com handles the VAT refund and will contact you by email or through the app. For more information, please visit www.vatfree.com or call +31 88 828 37 33.
Please note: To qualify for a VAT refund, a minimum purchase amount is required. In the Netherlands, this amount is €50.
