FAQ

We ship both in the Netherlands and internationally.

Orders via the webshop will be shipped from our warehouse in Delft within 2 working days, provided the products in the order are in stock. For more information, see the General Terms and Conditions.

The exact delivery time varies per product. The current delivery times can be found on the product page. We have a longer delivery time for hand-painted products.

If you order multiple products, including a product with a longer delivery time, we will send the products in stock to you. The product that has a longer delivery time will be shipped as soon as it is in stock. No additional shipping costs will be charged for this.

All our deliveries are provided by DHL, which delivers from Monday to Saturday. When your order is shipped, you will automatically receive a track and trace code by email. This way you can keep an eye on delivery.

For shipping within the Netherlands we charge €7.50 as standard. Orders from €100 will be shipped free of charge within the Netherlands.

Do you ship abroad? Your minimum shipping costs depend on the weight of the items ordered and the destination country. Shipping costs include packaging and handling fees but exclude any import duties, customs charges, and taxes. These additional costs depend on the customs regulations of the destination country, the value of the order and the product category, and are determined by the local customs authorities. The local customs office will inform you of any applicable charges once the shipment is being processed by them.

You can follow your order with the track and trace code that you’ve received upon confirmation of shipment. This confirmation is sent to your e-mail.

When your order is shipped, you will automatically receive a track and trace code by email. This way you can keep an eye on delivery.

In most cases, your order has not yet been shipped.

At the moment it isn’t possible to pick up your order in the store.

Royal Delft is an expert in the field of safe packaging of products. The products are packaged with recycled material as much as possible. The protective material used differs per item. Some products use foam packaging, which conforms to the product to prevent it from shifting.

Have you ordered a product online?

If you wish to return a product within the 14-day trial period, we request that you complete this return form in full. Then add the completed form to the package. Shipping costs are for your own account.

Have you purchased a product in one of the Royal Delft stores?

Then you can return it within 14 days with the receipt.

Please note: Returning personalized products is not possible. However, if there is a problem with the product, such as a spelling error or damage upon arrival, please contact our customer service here for further assistance.

After the return period of 14 days, it is no longer possible to return a product.

Royal Delft guarantees products of the best quality. Before they go on sale, they are checked and inspected. The product also includes the legal warranty. This means that the consumer is entitled to free repairs, a new product or money back in the event of damage if the product is defective (for example, damage incurred during delivery). If the product is broken and/or damaged by the consumer himself (for example a crack due to dropping a product), the consumer is not entitled to the legal warranty.

If you would like to change or cancel a placed order, please contact our customer service here. They will discuss the options with you.

If you choose to return a product, the consumer must pay the shipping costs. After the return period of 14 days, it is no longer possible to return a product.

You can pay with IDEAL, American Express, Visa and Mastercard.

Yes. In the webshop you can buy a gift card of €25, €50, €100 or €250.

At the Flagship Store and the Brand Store in Delft you also have the option to purchase a gift card. These store gift cards are available in amounts of €150,- €100,- €75,- €50,- and €25,- and can only be spent in our stores.

A gift card bought in the webshop can be redeemed at checkout in the webshop by entering the code.

Gift cards bought in our stores can only be redeemed in our stores. Gift cards can’t be exchanged for cash.

The prices mentioned on the website include 21% VAT.

If you have trouble with the payment, you can contact our customer service here. They will help you as soon as possible.

It may take a while before we receive and process your order. We always recommend to check your spam box.

Have you created an account? You can then see your order in the My Royal Delft environment under the heading: orders.

If you do not see your order in your order overview and have not received an email after more than 1 hour, please contact our customer service here.

It’s possible to place an order at Royal Delft without having an account.

However, we recommend creating an account. This way you have an overview of your orders and other customer information in one place.

On most purchases, you pay 21% VAT (Value Added Tax). This amount is included in the purchase price. When you place an order on this website and have it shipped directly to an address outside the EU, the VAT rate will automatically change to 0% at checkout. Shipments may be subject to import duties and customs clearance fees once they reach your country. These costs are at your own risk and expense.

When you make a purchase in one of our stores, or in our webshop and have the order delivered to a European address, we are required to charge VAT. However, you may still be eligible for a VAT refund if you export your purchases in your travel luggage to a country outside the EU. For this, we work together with vatfree.com.

Create an account at www.vatfree.com, or download the app for iOS or Android, and follow these three easy steps:

1. If you shop in our physical store: Ask for a tax-free receipt at checkout. Scan the QR code on the tax-free receipt to start your request. If you shop online and have your order delivered within the EU: Enter your non-EU residential address as the billing address. Your delivery address should be a Dutch or other EU address where you are staying. Register your invoice via the vatfree.com app or website.
2. Before leaving the EU, go to Customs at the airport or border control to have your purchase receipts stamped.
3. Take a photo of your stamped invoice using the vatfree.com app or upload a photo via the website www.vatfree.com. Your VAT refund request will then be processed.

Vatfree.com handles the VAT refund and will contact you by email or through the app. For more information, please visit www.vatfree.com or call +31 88 828 37 33.

Please note: To qualify for a VAT refund, a minimum purchase amount is required. In the Netherlands, this amount is €50.

Royal Delft products are produced with great care and attention. We recommend that you check the product specifications of your ordered product to determine whether or not your product is dishwasher safe.

Please note: hand-painted products can not be placed in the dishwasher.

The exact availability of products may vary. If a product isn’t currently available, we offer the option to receive an e-mail when the product is back in stock. This option can be found on the product page

That’s certainly possible. If a product is out of stock online, you can click the “Notify me” button on the product page. As soon as the product is back in stock, you will receive a notification at the email address you provided.

The range of the Flagship Store (Rotterdamseweg, Delft) is the most extensive. The Brandstore (Markt, Delft) is the place for exclusive collaborations and iconic products from Royal Delft.

In some cases, the webshop does not have certain products that you can buy in the Flagship Store and vice versa.

If you are unable to visit one of our stores in Delft (Flagshipstore, Rotterdamseweg and Brandstore, de Markt), we would like to refer you to one of our other points of sale. You can find our other points of sale here. The range varies per point of sale.

We have different products to ensure that you can best present your product. For example, we have different tile frames for hanging tiles. You can find this here.

We also have plate stands available, with which you can display your plates in a beautiful way. You can find our plate stands here.

Our wall plates have holes on the back and are equipped with a hanging hook. Our tiles come with adhesive instructions and a hook to hang them directly on the wall.

Ceramics is a collective term for all products made from fired clay. The name is derived from keramos, the Greek word for potters. Ceramics can be divided into earthenware, stoneware and porcelain. The distinction between these types of ceramics is determined by the composition of the raw materials and the firing temperature. All handmade and hand-painted products from Royal Delft fall under Delft Blue pottery. You can find more information about the various types of ceramics on the website www.delftsaardewerk.nl.

Royal Delft does not restore pottery. Here you can go for restoration:

• Archeoplan, Kleveringweg 51, Delft, tel. 015 – 2052083
• Koerts Restaurators, Vierde Broekdijk 43/b, Aalten, tel. 0543 – 472905
• Margot van Os Restoration, Neuweg 77, 1214 GM Hilversum, tel. 035 – 6239789 (margotvanos@tiscali.nl) www.margotvanos.nl
• Petra Bochove, Harderwijkstraat 45, Den Haag, tel. 070 – 3609118
• Ron Nieuwenhof, Beulakerweg 79, Giethoorn, tel. 0521 – 362828
• Adriaan van Dam, Mgr. Van de Weteringstraat 13A, Utrecht, tel. 030 – 2302711, www.derestaurator.nl
• Sabine Westerhuis, Nieuwe Achtergracht 8, Amsterdam, tel. 020 – 4231808
• Eva Wolfs, Wolfs Conservation and Restoration, Amsterdam, tel. 06-53262065, www.wolfsconservation.com
• Restauratie Atelier Carlijn Louwers, Westeinde 339, Den Haag, tel. 070 – 4271672
• Restauratie Atelier Jeroen ten Hoorn, Populierenstraat 14, Den Haag, 070 – 3457054
• Atelier van Beemen, Roosmarijn van Beemen Ma Pd. Res., Nieuwe Looierstraat 80 II, 1017 VD Amsterdam, tel. 06-15558749, info@ateliervanbeemen.nl
• Maud Schermer, Karel Doormanlaan 220, 3572 NZ Utrecht, tel. 06-10794875, www.schermer-restauratie.nl
• Restauratie Atelier Haverkamp, Leiden tel. 06-27876402 restauratie@nikehaverkamp.nl, www.nikehaverkamp.nl

Royal Delft, as a producer and museum, does not appraise earthenware.

The value of Delft Blue earthenware depends on various factors, such as its age and market demand. An antique dealer or appraiser is best suited to assist with this, and we gladly refer you to the Federation of Appraisers, Brokers, and Auctioneers in Movable Goods via www.federatie-tmv.nl.

Each hand-painted object from Royal Delft is provided with, among other things, its own logo and a year code on the bottom or back. On this page you will find the logo and year codes that Royal Delft has used over the years.

A year coding in letters has been used since 1879. Using the list of year codes you can determine the year in which your Delft pottery was manufactured. The list of year codes can be found here.

One of the most imitated decors in ceramics is the Delft decor, or the decoration in blue on a white background. Typically Dutch motifs are often used such as mill landscapes, seascapes and motifs derived from Chinese porcelain such as flowers, leaves and tendrils or scenes with Chinese figures. Sufficient information about the origin and makers of Delft pottery dating from the 17th and 18th centuries can be found in the specialist literature. In the vast majority of these works, the trademark description ends at the beginning of the 19th century. Nevertheless, at the end of the 19th century and the beginning of the 20th century, numerous ceramic companies at home and abroad started manufacturing ‘Delft’-like earthenware or porcelain, the brands of which are not described. In July 1998, Stephen J. van Hook published the book ‘Discovering Dutch Delftware’. In addition to Royal Delft, you can also find various other producers of Delft pottery. You can also try to trace the origin via this website.